PRIVACY NOTICE – CUSTOMER SATISFACTION SURVEYS
Grupo Palominos (hereinafter “Palominos”), operating in McAllen, Texas, is committed to protecting your privacy and personal information. This Privacy Notice explains how we collect, use, and safeguard your information when you participate in our customer satisfaction surveys.
For any questions regarding this Privacy Notice, you may contact us at:
1. Information We Collect
Through our customer satisfaction surveys, Palominos may collect the following personal information:
- Name (optional)
- Email address (optional)
- Phone number (optional)
- Location or restaurant visited
- Feedback, comments, and service ratings
We do not intentionally collect sensitive personal information.
How We Use Your Information (Primary Purposes)
We use the information collected for the following purposes:
- To evaluate service quality at our locations
- To improve customer experience
- To follow up on feedback, comments, or complaints
- To contact you if necessary regarding your response
- To generate internal analytics and performance metrics
3. Marketing & Communications (Optional Use)
With your With youryour personal information may also be used for:
- Sending promotions, special offers, and discounts from Grupo Palominos
- Updates about events, openings, and brand news
- Loyalty programs and customer engagement campaigns
- Invitations to exclusive experiences or activities
Palominos does not sell or share your personal information with third parties for external marketing purposes
You may opt out of marketing communications at any time by:
Sharing of Information
We do not share your personal information with third parties, except as required by law or to comply with legal obligations.
5. Your Privacy Rights
Depending on applicable U.S. laws, you may have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your information
- Opt out of marketing communications
- Oponerse al uso de los mismos
To exercise these rights, please contact us at:
Cookies and Tracking Technologies
Our website may use cookies or similar technologies to enhance user experience. These do not collect sensitive personal data.
7. Changes to This Privacy Notice
Palominos reserves the right to update or modify this Privacy Notice at any time. Updates will be posted on our website.
8. Consent
By completing and submitting this survey, you acknowledge that you have read and understood this Privacy Notice.
If you provide your email address and/or phone number and agree to receive marketing communications, you expressly authorize Grupo Palominos to contact you for promotional purposes related to the brand.
Last updated: 2026